Refund policy
At SD Beauty Lab, we want you to be satisfied with your purchase. Because wigs and hairpieces require careful inspection and handling when returned, please review the following policy before sending an item back.
30-Day Return Policy
A return must be requested within 30 days of the delivery date.
To be eligible for a return, the item must be:
- Unworn and unused, and in the same condition as received
- Free from odors, hair products, makeup, or other residue
- Uncut, uncolored, unwashed, unstyled, and otherwise unaltered
- With all original tags attached
- In its original packaging
15% Restocking Fee
All approved standard returns are subject to a 15% restocking fee.
Wigs and hairpieces require careful inspection and preparation before they can be returned to inventory.
The restocking fee does not apply when the return is due to confirmed shipping damage, a confirmed product defect, or an error by SD Beauty Lab.
Return Instructions & RMA Requirement
Before returning any item, contact us at sdbeautylab@gmail.com to request an RMA (Return Merchandise Authorization) number.
We will provide your RMA number, return address, and return instructions.
The RMA number must be clearly marked on the outside of the shipping box so our receiving department can identify and properly process the return.
Returns sent without a valid RMA number clearly marked on the shipping box will not be accepted and will be returned to the customer at the customer's expense.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service and keeping the tracking information until the return is completed. SD Beauty Lab is not responsible for return packages lost or damaged in transit.
Original shipping charges are non-refundable unless the return is due to a confirmed error by SD Beauty Lab.
Return Inspection
All returned items are carefully inspected after they are received.
If an item shows signs of wear, use, damage, odor, styling, washing, cutting, coloring, alteration, missing tags, or any other condition that prevents it from being returned to inventory, the return may be refused and the item may be returned to the customer at the customer's expense.
If the item can still be accepted but requires additional cleaning, restoration, or processing because of its returned condition, an additional fee may be deducted from the refund in addition to the standard 15% restocking fee.
We will contact the customer if there is an issue with the returned condition before completing the refund.
Shipping Damage, Defects & Incorrect Items
Please inspect your order as soon as it is delivered.
If you believe an item arrived damaged by the carrier, or if you receive a defective or incorrect item, please contact sdbeautylab@gmail.com within 3 days of delivery.
Please include your order number and clear photos of the item, product packaging, and shipping box. Please keep the item and all original packaging until the claim has been reviewed.
If the issue is confirmed as shipping damage, a product defect, or an error by SD Beauty Lab, the standard 15% restocking fee and return shipping charge will not apply.
A manufacturing issue that was not reasonably visible at delivery will be reviewed separately when reported.
Non-Returnable Items
The following items are not returnable:
- Special-order or personalized items
- Personal care and beauty products
- Final Sale items
- Gift cards
Please contact us before purchasing if you are unsure whether an item is eligible for return.
Exchanges
If you would like a different style, color, or item, please return the original eligible item according to this policy and place a new order.
Refunds
After we receive and inspect an authorized return, we will notify you of the return status.
If approved, the refund will be issued to the original payment method, less the 15% restocking fee and any applicable additional fees described above.
Please allow additional time for your bank or credit card company to process and post the refund.
Return Questions / RMA Requests:
sdbeautylab@gmail.com
Printable Return Policy
For your convenience, you may download and print a copy of our Return & Refund Policy and return instructions.
Download & Print Return Policy